Privacy Policy

Tech Labs, Inc. operates GagePilot. This policy explains how we collect, use, disclose, and protect personal information in connection with the website and Service.

Information we collect

We collect account and contact information, workspace and support information, Customer Data submitted to the Service (such as instrument and calibration records), billing information handled by Stripe, and technical and usage data such as device, browser, approximate location, pages viewed, and event data.

How we use information

We use information to provide and secure the Service, authenticate users, process subscriptions, provide support, communicate transactionally, prevent abuse, comply with law, and understand and improve the product. With consent where required, we also use analytics and marketing communications. You can opt out of marketing email at any time.

Service providers and disclosures

We use service providers to operate the Service, including Google Cloud/Firebase for infrastructure, Stripe for payments, Mailgun for email delivery, Help Scout for support, and Google Analytics for product and website analytics. The Help Scout Beacon may process support questions, the account or workspace identity supplied to it, and help-content interactions. When enabled, its AI Answers feature uses GagePilot help content to respond and can hand the conversation to our team. We disclose information where required by law, to protect rights and safety, in a business transaction, or with your direction. We do not sell personal information or use Customer Data for advertising.

Cookies and analytics

We use necessary first-party storage and cookies for authentication, security, and remembering your privacy choice. These are needed to provide the Service. We use Google Analytics only after you actively accept optional analytics in the privacy banner. Google Analytics may set analytics cookies (including _ga and a property-specific _ga_* cookie, generally retained for up to two years) and collect device, browser, approximate location, pages viewed, and product or website events. We configure analytics to anonymize IP addresses and do not use Customer Data for advertising.

For visitors in the European Economic Area or United Kingdom, optional analytics are off by default. Choosing “Reject optional” prevents Google Analytics from loading. Choosing “Accept optional” enables it across gagepilot.com and app.gagepilot.com for up to one year. The preference cookie is named gp_analytics_consent. You can change your choice at any time using . Withdrawing consent does not affect processing that occurred before withdrawal. You can also control cookies in your browser. Google explains its processing in its privacy policy.

Retention, security, and location

We retain information for as long as needed to provide the Service, meet legal obligations, resolve disputes, and maintain backups. Data is processed in the United States. We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.

Your choices

You may request access, correction, deletion, or a portable copy of personal information, subject to applicable law and verification. Workspace owners can export available workspace data. To make a request or appeal a decision, contact us below.

Changes and contact

We may update this policy by posting a revised version. For questions or privacy requests: Tech Labs, Inc., 1546 NW 56th Street #1011, Seattle, WA 98107 · support@gagepilot.com.