Privacy Policy

Tech Labs, Inc. operates GagePilot. This policy explains how we collect, use, disclose, and protect personal information in connection with the website and Service.

Information we collect

We collect account and contact information, workspace and support information, Customer Data submitted to the Service (such as instrument and calibration records), billing information handled by Stripe, and technical/usage data such as device, browser, IP address, pages viewed, and event data.

How we use information

We use information to provide and secure the Service, authenticate users, process subscriptions, provide support, communicate transactionally, prevent abuse, comply with law, and understand and improve the product. With consent where required, we also use analytics and marketing communications. You can opt out of marketing email at any time.

Service providers and disclosures

We use service providers to operate the Service, including Google Cloud/Firebase for infrastructure, Stripe for payments, Mailgun for email delivery, Help Scout for support, and Google Analytics for product and website analytics. We disclose information where required by law, to protect rights and safety, in a business transaction, or with your direction. We do not sell personal information or use Customer Data for advertising.

Cookies and analytics

We use necessary cookies and, where enabled, analytics technologies. You can control cookies through browser settings. Analytics may collect usage data as described by the applicable provider. We do not knowingly collect data from children under 18.

Retention, security, and location

We retain information for as long as needed to provide the Service, meet legal obligations, resolve disputes, and maintain backups. Data is processed in the United States. We use reasonable administrative, technical, and organizational safeguards, but no system is completely secure.

Your choices

You may request access, correction, deletion, or a portable copy of personal information, subject to applicable law and verification. Workspace owners can export available workspace data. To make a request or appeal a decision, contact us below.

Changes and contact

We may update this policy by posting a revised version. For questions or privacy requests: Tech Labs, Inc., 1546 NW 56th Street #1011, Seattle, WA 98107 · support@gagepilot.com.